Category: Digital Contact Center

• VLOG: Microsoft Digital Contact Center – Agent Experience Demo

  In this video, we will demonstrate the agent experience in using the Microsoft Digital Contact Center Platform from Dynamics 365 Customer Service. Using the WhatsApp channel, we also demonstrated some of the agent features available in the platform

  Rolly

  December 8, 2022

  Digital Contact Center, Dynamics 365

  Digital Contact Center, Dynamics 365, Microsoft Digital Contact Center

• Microsoft Digital Contact Center – WhatsApp channel setup

  

  When I was setting up WhatsApp channel for Microsoft Digital Contact Center Platform (DCCP), it took me a while to figure things out. So I wrote this blog to contribute Microsoft Digital Contact Center Platform (DCCP) community in setting up WhatsApp channel as a communication stream to Dynamics 365 Customer Service Enterprise. In this blog…

  Rolly

  November 24, 2022

  Digital Contact Center, Dynamics 365, How-To, Omnichannel

  DCCP, Digital Contact Center, Dynamics 365 Customer Service Enterprise, Microsoft Digital Contact Center, Omnichannel

• Microsoft Digital Contact Center Platform – Voice channel Start-up Guide (setup and testing)

  

  In this blog, we will walk you through setting up and testing an Omnichannel voice using Dynamics 365 Customer Service. This will enable you to see how easy it is to enable the Microsoft Digital Contact Center Platform solution into your existing Dynamics 365 Customer Service Enterprise product. This is just an initial setup. This…

  Rolly

  May 24, 2022

  Digital Contact Center, Dynamics 365, How-To, Omnichannel

  Customer Service Enterprise Digital Contact Center, Digital Contact Center, Omnichannel Voice