Category: How-To
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Microsoft Digital Contact Center – WhatsApp channel setup
When I was setting up WhatsApp channel for Microsoft Digital Contact Center Platform (DCCP), it took me a while to figure things out. So I wrote this blog to contribute Microsoft Digital Contact Center Platform (DCCP) community in setting up WhatsApp channel as a communication stream to Dynamics 365 Customer Service Enterprise. In this blog…
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Microsoft Digital Contact Center Platform – Voice channel Start-up Guide (setup and testing)
In this blog, we will walk you through setting up and testing an Omnichannel voice using Dynamics 365 Customer Service. This will enable you to see how easy it is to enable the Microsoft Digital Contact Center Platform solution into your existing Dynamics 365 Customer Service Enterprise product. This is just an initial setup. This…
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TFVC Gated check-in
One feature in TFVC that are often un-utilized is the Gated check-in. Gated check-in is a feature of most source control system which validates’ the code being check-in if it will successfully build to the existing code in the source control. This only means that your team/organization can avoid checking-in a code, that does not…
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Integrate Azure Key Vault in your Application
Majority of the applications have sensitive information like credentials. The legacy framework usually holds this information in an unsecure config or table. Azure Key Vault provides a facility to host this sensitive information and a facility to manage the users/applications on how it can access the information otherwise known as principal. In this blog, I…
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Getting Dynamics 365 GUID
Yesterday, while configuring a Unified Service Desk to automatically display a dashboard, I need to obtain the Dashboard GUID. The first option was to ‘manually’ analyze the values in the Query String. But this option is prone to error. Developers may copy less or more than the GUID because of the URL encoding. To minimize…
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Office365 Security Groups for Dynamics CRM
Background I’m currently working on a global implementation of Microsoft Dynamics CRM Online for one of our clients. And when we say global, it has: Multiple IT administrator, one for each system and system between each system. Considerably large amount business users (good for business) A typical medium to large scale customization Microsoft Dynamics CRM…
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Dynamics CRM Restore and Backup
To create or restore a backup of your Microsoft Dynamics CRM Online, Global Administrators needs to raise a ticket. With Microsoft Dynamics CRM Online Update 1, Global Administrators now have a capability to create and restore backup on-demand. From CRM Online Administration Center, Backup & Restore tab is now available. What you need to know…
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Dynamics CRM Online Instances
In this blog, we will discuss 1) the types of Dynamics CRM Online instance and 2) what are the reasons why you will need to change from one instance type to another and vice-versa. Currently, there two types of instance in Dynamics CRM – Production, and Sandbox. By default, when a user signed-up for Dynamics…
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Enable and Displaying your Data via Hierarchy
Background: The most probable reason you are reading this blog is because you want to implement the hierarchy setting just like the Account entity. By enabling the hierarchy setting of an entity, you will have an option to display your data in a graphical tree structure with the help of card form. In this tutorial,…
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Dynamics CRM 2016 Update 1 – Updated Service Level Agreement
One of the features of Dynamics CRM 2016 Update 1 release is the updated Service Level Agreement (SLA). In the previous versions, SLA is only limited to case entity. This means, the KPI measures is limited to case. In the current release and now available in trial instance, SLA can now be enable or use…
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