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Sales agent vs. the Dynamics 365 app: what’s the difference?
Two apps in Outlook, both connected to Dynamics 365 Sales. Here’s what the Dynamics 365 app and Sales agent each do, side by side, and which one your sellers should use.
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VLOG: Sales App in Outlook – Save Emails to Dynamics 365 and Draft Replies with Copilot
A quick walkthrough of the Sales app in Outlook: save an email to Dynamics 365, get a Copilot summary, share it to Teams, draft a…
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Accelerating Data Entry with Copilot Form-Fill Assistance in Model-Driven Apps
Unlock faster, smarter form filling in Power Apps. In today’s fast-moving digital workplace, speed, accuracy, and usability are crucial.Data entry remains one of the most…
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VLOG: Microsoft Digital Contact Center – Agent Experience Demo
In this video, we will demonstrate the agent experience in using the Microsoft Digital Contact Center Platform from Dynamics 365 Customer Service.
Using the WhatsApp…
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Microsoft Digital Contact Center – WhatsApp channel setup
When I was setting up WhatsApp channel for Microsoft Digital Contact Center Platform (DCCP), it took me a while to figure things out. So I…
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Microsoft Digital Contact Center Platform – Voice channel Start-up Guide (setup and testing)
In this blog, we will walk you through setting up and testing an Omnichannel voice using Dynamics 365 Customer Service. This will enable you to…
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Fluent UI Layout System in React
There seems to be very little of no documentation on how to implement Fluent-UI’s Layout system in React application – which the official documentation seems…
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TFVC Gated check-in
One feature in TFVC that are often un-utilized is the Gated check-in. Gated check-in is a feature of most source control system which validates’ the…
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Git Flow for VS
I’ve always struggle to standardize a source control process in a project. Thus, I took the PluralSight course Continuous Delivery and DevOps with Azure DevOps:…
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Categories
- Copilot (3)
- DevOps (1)
- Digital Contact Center (3)
- Dynamics 365 (13)
- Dynamics 365 Sales (2)
- How-To (12)
- MSDYN Diary (1)
- Omnichannel (2)
- Source Control (1)
- Uncategorized (8)
Latest posts
- Sales agent vs. the Dynamics 365 app: what’s the difference?
- VLOG: Sales App in Outlook – Save Emails to Dynamics 365 and Draft Replies with Copilot
- Accelerating Data Entry with Copilot Form-Fill Assistance in Model-Driven Apps
- VLOG: Microsoft Digital Contact Center – Agent Experience Demo
- Microsoft Digital Contact Center – WhatsApp channel setup
- Microsoft Digital Contact Center Platform – Voice channel Start-up Guide (setup and testing)
- Fluent UI Layout System in React
- TFVC Gated check-in
- Git Flow for VS
- Azure Queue storage – how to code?
- Azure Service Bus – how to code?
- Azure Role Base Access Control
- Azure Durable Function Parts
- Integrate Azure Function with Azure Key Vault
- Integrate Azure Key Vault in your Application
- Magnetism – Alert.js
- Getting Dynamics 365 GUID
- Sonoma Partners’ CRM Dev Tool
- LinkedIn Sales Navigator Upgrade Error
- Workflow updating the Status Reason field
